Effective Date: July 19, 2025
Privacy Policy
At Markhor Animation Studio (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
- Information We Collect
- Personal data such as your name, email address, and any information you provide via contact forms.
- Technical data like IP address, browser type, and interaction behavior collected via cookies and analytics tools.
- How We Use Your Information
- To fulfill your service requests and communicate project updates.
- To manage billing and deliver completed projects.
- To analyze site performance and improve our services.
- Data Security
We employ industry-standard encryption and data protection practices to safeguard your personal information. Access is limited only to authorized personnel. We do not sell, rent, or share your data with third parties without your explicit consent unless legally required.
- Cookies and Tracking
We use cookies and tracking technologies to enhance user experience, monitor traffic, and personalize content. Users can modify browser settings to disable cookies, although this may impact site functionality.
- Data Retention
We retain client data only for as long as necessary to complete projects and fulfill legal obligations.
- Third-Party Services
Our website and services may use third-party platforms (e.g., Paddle for payment processing). Your interaction with these services is governed by their privacy policies.
- Your Rights
You may request to access, update, or delete your personal data at any time by contacting us at [email protected]
Refund Policy
Markhor Animation Studio specializes in delivering high-quality digital services including 3D animation, modeling, and visual content. Due to the custom and digital nature of our work, the following refund policy applies:
- Eligibility for Refund
You may request a refund if:
- No work has started on the project.
- We are unable to deliver the project as outlined in the written agreement.
- Non-Refundable Conditions
Refunds are not available in the following cases:
- Partial or full delivery of any stage of the project.
- Project cancellation due to client delay or unresponsiveness.
- Creative dissatisfaction once initial concepts or milestones are approved.
- How to Request a Refund
To initiate a refund request, email [email protected] within 7 calendar days of placing your order. Include your project ID, full name, and reason for refund. We may require additional project documentation to process your request.
- Refund Processing
If approved, refunds will be processed via the original payment method through our billing partner (Paddle.com). Processing time may vary based on payment provider.
- Contact
For billing and refund concerns, reach us at:
[email protected]
[email protected]
